Customer FAQ - Alarm
  • Q: How many detectors do I need for my house or business?
    A: Passive Infra-red Detectors are one of the most secure methods of detecting intrusion within the house. They monitor the background infrared level and when this level changes by someone, or something entering the monitored area, they send a signal to the control panel, which then goes into alarm.
    At the very least there should be a detector in the hallway downstairs and upstairs. If the intruder gains entry he/she will have to cross these areas in order to move around the house. It is then necessary to look at the areas of the house where the intruder may gain entry and leave again via the same route with valuables and install a PIR in these areas. These areas might be the computer in the spare room or the jewellery box in the main bedroom. These areas should also have a PIR installed.
  • Q: What do I do about my pets?
    A: Depending on the weight of the pet/s concerned you can install a pet immune PIR. These detectors will allow your pet/s to move around within the area monitored by the detector without setting the alarm off.
  • Q: What is the difference between the Master Code, Installer's Code and User Codes?
    A: The Master Code is usually the homeowner or business owner's code. This code, in addition to allowing an individual to arm or disarm a system, allows access to entry level programming, such as changing the clock, date, time and adding new user codes.The User Code is a code most often given to the alarm panel owner's children, relatives, caretakers, employees, etc. This level of access is used primarily to turn the system on and off. The Installer's Code is a code known only to the alarm company. This code allows for deep level programming.
   The Basic Components will include:
  • Control Panel Unit (CPU): Takes AC voltage from your house supply and converts it to 13.2v to operate the security system devices & detectors. This is the brain of the system. It controls how the security system operates after it has been configured by the installer to meet your requirements. All devices wire into/or communicate with the control panel.
  • keypad (RKP): Used to access all user functions of the intruder alarm system such as arming and disarming the system, Silencing and resetting the alarm after activation, and adding/altering/configuring user access.
  • Door Contact (MRS): Used to protect doors and windows, Contacts come in numerous shapes and sizes and can be either surface mounted or recessed.
  • Passive Infra-red (PIR): Detects space intrusion. A pir detector splits it's protected area up into numerous zones, so a single room for example may be seen by the detector as 30 separate sections, and will report any changes across those sections to the CPU.
  • Siren (Bellbox, SAB, SCB): A local alarm outside and/or inside the premises. Usually referred to as a bellbox when mounted outside the premises and will usually incorporate both a visual (by means of a strobe light) and audible means of alerting an intrusion. Internal units are usually much smaller and will mimic the bellbox but usually only audibly.
  • Speaker: A siren without an electronic driver signal. Mainly used to mimic any sounds generated by RKP, such as your Entry/Exit and general warning tones.
  • Battery: A 12v backup battery is used to allow the alarm system to carry on working for a minimum period of 8 hours should the premises suffer a mains failure. It is continually trickle charged by your CPU.